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Global Contact Center Analytics Market Size, Status and Forecast 2022

  • Id : RNR-151364
  • Category : Service Industries
  • Publish Date : Aug 2017
  • Pages : 101
  • Format : PDF
License Type

Description
This report studies the global Contact Center Analytics market, analyzes and researches the Contact Center Analytics development status and forecast in United States, EU, Japan, China, India and Southeast Asia. This report focuses on the top players in global market, like
    Cisco Systems, Inc. (US)
    Genpact Limited (Bermuda)
    Verint Systems Inc. (US)
    8X8 Inc. (US)
    Genesys (US)
    Oracle Corporation (US)
    Mitel Networks Corporation (Canada)
    SAP SE (Germany)
    Enghouse Interactive (US)
    Five9, Inc. (US)
    CallMiner (US)
    Servion Global Solutions (India)

Market segment by Regions/Countries, this report covers
    United States
    EU
    Japan
    China
    India
    Southeast Asia

Market segment by Type, Contact Center Analytics can be split into
    On-Premises
    On-Demand

Market segment by Application, Contact Center Analytics can be split into
    Automatic Call Distributor
    Log Management
    Risk and Compliance Management
    Real-time Monitoring and Reporting
    Workforce Optimization
    Customer Experience Management
    Others Applications