Global Technical Support Outsourcing Market 2018-2022


Report ID : RNR-216386 Category : Technology And Media Published Date : Feb 2018
Publisher : Technavio Pages : 99 Format : PDF
Global Technical Support Outsourcing Market 2018-2022 

This industry research report presents a comprehensive analysis of the technical support outsourcing market by type such as helpdesk and call center. The report also presents an analysis based on geography (the Americas, APAC, and EMEA).

Our market analysts estimate that the market will grow steadily at a CAGR of nearly 8% by 2022. 

Key questions answered in the report include

What will the market size and the growth rate be in 2022?
What are the key factors driving the global technical support outsourcing market?
What are the key market trends impacting the growth of the global technical support outsourcing market?
What are the challenges to market growth?
Who are the key vendors in the global technical support outsourcing market?
What are the market opportunities and threats faced by the vendors in the global technical support outsourcing market?
Trending factors influencing the market shares of the Americas, APAC, and EMEA.
What are the key outcomes of the five forces analysis of the global technical support outsourcing market?
Executive summary
Scope of the report
Research methodology
Market landscape
Market ecosystem
Table Parent market
Table Global IT service market
Market characteristics
Table Market characteristics
Market segmentation analysis
Table Market segments
Market sizing
Market definition
Table Market definition - Inclusions and exclusions checklist
Market sizing 2017
Table Market size 2017
Table Validation techniques employed for market sizing 2017
Market size and forecast 2017-2022
Table Global - Market size and forecast 2017-2022 ($ bn)
Table Global - Year-over-year growth 2018-2022 (%)
Five forces analysis
Table Five forces analysis 2017
Table Five forces analysis 2022
Bargaining power of buyers
Table Bargaining power of buyers
Bargaining power of suppliers
Table Bargaining power of suppliers
Threat of new entrants
Table Threat of new entrants
Threat of substitutes
Table Threat of substitutes
Threat of rivalry
Table Threat of rivalry
Market condition
Table Market condition - Five forces 2017
Table Market condition - Five forces 2022
Market segmentation by type
Segmentation by type
Table Type - Market share 2017-2022 (%)
Comparison by type
Table Comparison by type
Helpdesk - Market size and forecast 2017-2022
Table Helpdesk - Market size and forecast 2017-2022 ($ bn)
Table Helpdesk - Year-over-year growth 2018-2022 (%)
Call center - Market size and forecast 2017-2022
Table Call center - Market size and forecast 2017-2022 ($ bn)
Table Call center - Year-over-year growth 2018-2022 (%)
Market opportunity by type
Table Market opportunity by type
Customer landscape
Table Customer landscape
Regional landscape
Geographical segmentation
Table Global - Market share by geography 2017-2022 (%)
Regional comparison
Table Regional comparison
APAC - Market size and forecast 2017-2022
Table APAC - Market size and forecast 2017-2022 ($ bn)
Table APAC - Year-over-year growth 2018-2022 (%)
Americas - Market size and forecast 2017-2022
Table Americas - Market size and forecast 2017-2022 ($ bn)
Table Americas - Year-over-year growth 2018-2022 (%)
EMEA - Market size and forecast 2017-2022
Table EMEA - Market size and forecast 2017-2022 ($ bn)
Table EMEA - Year-over-year growth 2018-2022 (%)
Key leading countries
Table Key leading countries
Market opportunity
Table Market opportunity
Decision framework
Drivers and challenges
Market drivers
Market challenges
Market trends
Integration with chatbots
Use of analytics
Incorporation of AI to improve customer experience
Vendor landscape
Overview
Table Vendor landscape
Landscape disruption
Table Landscape disruption
Competitive landscape
Table Company product description
Vendor analysis
Vendors covered
Table Vendors covered
Vendor classification
Table Vendor classification
Market positioning of vendors
Table Market positioning of vendors
Accenture
Table Vendor overview
Table Accenture - Business segments
Table Accenture - Organizational developments
Table Accenture - Geographic focus
Table Accenture - Segment focus
Collabera
Table Vendor overview
Table Collabera - Business segments
Table Collabera - Organizational developments
Genpact
Table Vendor overview
Table Genpact - Business segments
Table Genpact - Organizational developments
Table Genpact - Geographic focus
Table Genpact - Segment focus
HCL Technologies
Table Vendor overview
Table HCL Technologies - Business segments
Table HCL Technologies - Organizational developments
Table HCL Technologies - Geographic focus
Table HCL Technologies - Business segments
Infosys
Table Vendor overview
Table Infosys - Business segments
Table Infosys - Organizational developments
Table Infosys - Geographic focus
Table Infosys - Segment focus
Appendix
List of abbreviations